SHIPPING
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How much does it cost to ship my order?
We offer real time shipping rates depending on your address. At the checkout, your shipping cost will be calculated. USPS is our domestic carrier & DHL is our International carrier.
I didn't receive my order conformation or tracking number, where can I find it?
Please send us an email with your Name, Email & Order # and via our Contact Page.
How can I track my order?
A tracking number will be provided when your order has been shipped. Please be patient, as tracking information can take a few days to update. To track the progress of your order, please visit USPS for domestic or DHL for international orders.
Will I have to pay any duties on top of my International order?
Taxes & Duties are added onto your order before hand to insure easy shipping and delivery via DHL.
Please send us an email with any questions regarding International shipping charges you're unsure about.
My item is lost in the mail, what do I do?
First, check if you've added Route shipping insurance to your order - if so you may contact Route directly and they will help you recover and place a new order for you! They will have a dispute link on your confirmation email with your shipment tracking number & order number.
Bagatiba not responsible for items that are lost or damaged during the shipping process or addresses entered incorrectly. Please email us immediately if you enter your shipping address incorrectly, we will update your order if it has not been shipped yet.
Do you ship to my country?
Most likely yes, with a few exceptions! You can proceed to the checkout and our system will let you know.
When will my order arrive?
Your order is packed and shipped within 1-3 business days of your purchase.
- Average delivery time for domestic orders is 3-7 business days.
- Average delivery time for international orders is 5-10 business days via DHL only.
If you have a question concerning tracking or shipping for domestic orders, please contact
USPS.
We're a small business so please be patient and keep an eye out for your tracking! We'll get it out to you as soon as possible :)
What if my package was returned to sender?
If your package is returned to us for any reason, we'll contact you as soon as we receive it and you may be responsible for paying for the package to be shipped again.
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RETURNS & EXCHANGES
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We offer exchanges or store credit within 14 days of receiving order on all unworn items.
This excluding orders with discount codes above 20% off. A gift card will be issued upon return of the order & inspection.
If you are a customer in the European Union, you may withdraw from your purchase within 14 days of receiving your order. To request a return, please email us or use our Return Request page HERE. Unless the item is faulty, damaged, or incorrect, customers are responsible for the direct cost of return shipping. Eligible refunds will be processed after the returned item has been received and inspected.
