Shipping & Returns

Shipping 

 

How much does it cost to ship my order?
We offer real time shipping rates depending on your address. At the checkout, your shipping cost will be calculated.
USPS is our domestic carrier & DHL is our International carrier.  

 

I didn't receive my order conformation or tracking number, where can I find it?
Please send us an email with your Name, Email & Order # and via our Contact Page.

 

How can I track my order?
A tracking number will be provided when your order has been shipped. Please be patient, as tracking information can take a few days to update. To track the progress of your order, please visit USPS for domestic or DHL for international orders.

 

Will I have to pay any duties on top of my International order?
As of Jan 1, 2019 we give you the option to pay Taxes & Duties at checkout or upon delivery if your order is under $500 in UK, European Union, Canada & Australia. If you do not receive the option to pay upon arrival, then your order does not meet our criteria for this.

 

Upon delivery, if you choose not to pay DHL the Taxes & Duties due by your countries customs office your order will be forfeited and not refunded. 
Please send us an email with any questions regarding International shipping charges you're unsure about. We apologize for any inconveniences.

  

My item is lost in the mail, what do I do?
We are not responsible for items that are lost or damaged during shipping. You are also responsible for your order if you enter the wrong shipping address.  Please email us immediately if you enter information incorrectly, we will update your order if it has not been shipped yet. 

 

Do you ship to my country?
Most likely yes, with a few exceptions. You can proceed to the checkout and our system will let you know.

 

When will my order arrive?
Your order is packed and shipped within 1-3 days of your purchase. Please advise this when choosing 1-Day Shipping option.
  • Average delivery time for domestic orders is 3-7 business days.
  • Average delivery time for international orders is 5-10 business days via DHL only. Note that International pick-ups are on Monday & Thursday - this could delay your order. 
After your order is shipped from our warehouse, it is out of our hands. We are not responsible for lost packages, missed deliveries or undeliverable addresses. 
If you have a question concerning tracking or shipping for domestic orders, please contact USPS.
We ship Monday - Friday, with the exception of USA holidays on California Pacific Time.

 

What if my package was returned to sender?
If your package is returned to us for any reason you will be responsible for paying for the package to be sent again.

  

Returns & Exchanges

Due to hygienic reasons, there are NO returns or exchanges. We apologize for this inconvenience.

 

ALL SALES ARE FINAL DUE TO HYGIENIC REASONS.