Shipping & Returns

All Sales are Final. We apologize for any inconvenience.

 

Shipping Information

How much does it cost to ship my order?

We offer real time shipping rates depending on your address. At the checkout, your shipping cost will be calculated.

Our International shipping option is only Border Guru, you will pay Taxes & Duties ahead of time to ensure your Order gets across the border quickly and safely. International orders are shipped out Mondays & Thursdays.  

I didn't receive my tracking #, where do I get mine?

Please send us an email with your Name & Order # and via our Contact Page.

How can I track my order?

A tracking number will be provided when your order has been shipped. Please be patient, as tracking information can take a few days to update. To track the progress of your order, please visit USPS for domestic or Border Guru for international orders.

Will I have to pay any duties on top of my International order?

No - they are included in Border Guru Internation shipping option!

How much does it cost to ship my order?

We offer real time shipping rates depending on your address. At the checkout, your shipping cost will be calculated.

My item is lost in the mail, what do I do?

We are not responsible for items that are lost or damaged during shipping. You are also responsible for your order if you enter the wrong shipping address.

Do you ship to my country?

Most likely yes, with a few exceptions. You can proceed to the checkout and our system will let you know.

When will my order arrive?

Your order is packed and shipped within 1-3 days of your purchase. Please advise this when choosing 1-Day Shipping option.

After your order is shipped from our warehouse, it is out of our hands. We are not responsible for lost packages, missed deliveries or undeliverable addresses. 

If you have a question concerning tracking or shipping for domestic orders, please contact USPS.

Border Guru handles all international tracking.

We ship Monday - Friday, with the exception of USA holidays on California Pacific Time.

What if my package was returned to sender?

If your package is returned to us for any reason you will be responsible for paying for the package to be sent again.

Do you ship internationally?

Most likely yes, with a few exceptions. You can proceed to the checkout and our system will let you know.

Returns & Exchanges

Due to hygienic reasons, there are NO returns or exchanges. We apologize for this inconvenience.

All sales are final. Please shop carefully.