FAQ | Shipping

When will my order arrive?

Your order is packed and shipped within 1-3 days of your purchase. Please advise this when choosing 1-Day Shipping option. Average delivery time for domestic orders is 3-7 business days. Average delivery time for international orders is 5-10 business days via DHL only.

What carriers do you use?

Domestic we usa USPS. International we usa DHL.

When will my order ship?

Your order is packed and shipped within 1-3 business days of your purchase. We use this grace period for any address changes, cancellations or mishaps.

Do you have a shipping grace period?

Your order is packed and shipped within 1-3 business days of your purchase. We use this grace period for any address changes, cancellations or mishaps.

How long does shipping take in the USA?

Average delivery time for domestic orders is 3-7 business days via USPS.

How long does international shipping take?

Average delivery time for international orders is 5-10 business days via DHL.

My order is lost in the mail, what do I do?

After your order is shipped from our warehouse, it is out of our hands. We are not responsible for lost packages, missed deliveries or undeliverable6 addresses. If you have a question concerning tracking or shipping please contact USPS or DHL.

Do you offer free shipping?

We offer Free Shipping on orders over $100 in value for both domestic orders.

How can I track my order?

A tracking number will be provided when your order has been shipped. If you still haven't received it, please contact us with your order # & email address. Please be patient, as tracking information can take a few days to update.

Do you ship to my country?

Most likely yes, with a few exceptions. You can proceed to the checkout and our system will let you know.

How much does it cost to ship my order?

We offer real time shipping rates depending on your address. At the checkout, your shipping cost will be calculated.

What if I entered the wrong shipping address?

If you have provided an incorrect address and your order has not already shipped, we will do our best to update your order with the correct address. If you provide an incorrect address at the time of the order we cannot guarantee that you will be able to change it. We ship orders quickly.

What if my order was returned to sender?

If your package is returned to us for any reason you will be responsible for paying for the package to be sent again.

My tracking number hasn't updated, what do I do?

Please be patient, sometimes your carrier gets a little backed up. Give it a few days to update & contact us if it doesn't.

My tracking says it has delivered but I didn't get it. What do I do?