FAQ | Returns
My product came broken, what do I do?
If your item is broken upon delivery, please contact us immediately for a replacement. We will send you a return shipping label & send you out a new one ASAP!
Do you offer refunds or exchanges?
We offer exchanges for store credit within 7 days of receiving order on all unworn items excluding orders using discount codes & sale items. A gift card will be issued upon return of the order & inspection.
What is your return policy?
We do not offer refunds, but we do offer exchanges for store credit within 7 days of receiving order on all unworn items excluding orders using discount codes & sale items. A gift card will be issued upon return of the order & inspection.
What is your EU return policy?
If you wish to return your order under the EU 14-day Right of Withdrawal, you may submit your return request using the link below within 14 days of receiving your order.
Start your return, email us or use the return link HERE.
Please note:
- Items must be returned in accordance with our return policy.
- Customers are responsible for the cost of return shipping unless the item is faulty, damaged, or incorrect.
- Once your return is received and inspected, any eligible refund will be processed to your original payment method.
What if my order was returned to sender?
If your package is returned to us for any reason you will be responsible for paying for the package to be sent again. Please contact us if your order tracking says it has been returned to our warehouse.
