FAQ

Where can I purchase Bagatiba?

Bagatiba is exclusively available at bagatiba.com and cannot be purchased elsewhere.

What payment methods do you accept?

We accept Visa, MasterCard, Discover and American Express.

You have the option to pay with Paypal. You will be directed to the paypal’s site. Once this transaction is complete, you’re then redirected back to Bagatiba for your order confirmation.

When will my order arrive?

Your order is packed and shipped within 1-3 days of your purchase.

Please feel free to contact us if you have any other questions. Have the order number and name of the person who purchased the item(s) on hand when you do.

Will I have to pay any duties on top of my order?

We are not responsible for any taxes or duties that may be incurred on international orders.

What currency do you charge?

USD.

How much does it cost to ship my order?

Depending on your order size and where you are globally, prices will vary. At checkout, enter your address and your shipping options will be displayed for you.

My item is lost in the mail, what do I do?

We are not responsible for items that are lost or damaged during shipping. You are also responsible for your order if you enter the wrong shipping address.

Do you ship to my country?

Most likely yes, with a few exceptions. You can proceed to the checkout and our system will let you know.

What are your materials made of?

All item descriptions will tell you exactly what material the item is made of. If you have questions about gold plated vs. gold filled items, the easiest way to explain is:

What if the item I received is damaged or faulty?

We will happily replace a damaged item or re-ship you an item if you received something incorrectly upon arrival.

How can I contact you?

Visit our Customer Service page.

How can I track my order?

A tracking number will be provided for all domestic orders (within the usa). We will send you an email within 1-2 buisness days. If you don't receive this email, please contact us at: support@churchofmerch.com. To track the progress of all orders, please visit the link provided for DHL, FedEx, or USPS.

What is your return policy?

Please see our Shipping & Returns page.

What if I recieved the wrong item?

If you received the incorrect item, please let our customer service team know by visiting support.churchofmerch.com. A member of the Church of Merch customer service team will get back to you as quickly as possible.

In the rare case that you received the incorrect item, we will be happy to send you the correct one at no additional cost, along with a return label for the incorrect item.

What if I put in the wrong address?

If you have provided an incorrect address and your order has not already shipped, we will do our best to update your order with the correct address.

Please be sure to double check the address on file with paypal before placing your order to make sure that it is current and accurate.

If you provide an incorrect address at the time of the order we cannot guarantee that you will be able to change it. We ship orders quickly.

Do you allow exchanges?

Unfortunately we do not accept returns or exchanges due to hygienic reasons. Please shop carefully.

All sales are final.

Do you offer Refunds?

We will happily replace a damaged item or reship you an item if you received something incorrectly, but we do not provide refunds. All sales are final.

If there is an issue that required a refund, such as accidental double orders or following Bagatibas' policies. Bagatiba will be responsible for the refund.

What if I recieved a damaged item?

We will happily send you a return label. Our staff will then repair or replace the item.

What if my purchase is lost in the mail?

Bagatiba is not responsible for items that are lost by the mail carrier or by any shipping service.

What if my package was returned to sender?

If your package is returned to us for any reason you will be responsible for paying for the package to be sent again.

Do you ship internationally?

Most likely yes, with a few exceptions. You can proceed to the checkout and our system will let you know.

International customers are responsible for any additional taxes or duties that may be due when receiving an international order. We currently ship from Los Angeles, CA.